At Right Way, we respect your privacy.

Privacy legislation is relatively recent, but for almost two decades, Right Way has safeguarded the sensitive personal information of its customers. Protecting your personal information and respecting your privacy is important to us. As a provider of financial products and services, the collection and use of personal information is fundamental to our business. Equally important is your trust in our handling of your personal information.

Statement of Corporate Privacy Principles

At Right Way, the privacy and protection of personal information is important to us. As a provider of financial products and services, the collection and use of customers' personal information is fundamental to our day-to-day business operations. Right Way is also concerned about the personal information of its employees and representatives.

Therefore, we have established this Statement of Corporate Privacy Principles to govern the actions of Right Way , our employees and representatives as they relate to the collection, use, retention and disclosure of personal information. Each Right Way employee and representative must abide by our commitment to privacy in the handling of personal information.

We are committed to providing quality financial products and services in a manner that fosters trust and confidence among our customers, employees and representatives. We adhere to the following principles when dealing with personal information:

• maximize fairness in our use of personal information
• minimize intrusiveness
• protect privacy and confidentiality
• maintain accurate records
• provide accessibility to our privacy policies and customer information when appropriate
• comply with the applicable laws and regulations in the jurisdictions in which we do business .

Since Right Way is an international provider of financial products and services our privacy policies may vary to reflect specific jurisdictional requirements. Please contact us for privacy policy applicable to your jurisdiction.

Ten Privacy Principles

Right Way abides by Ten Privacy Principles as adopted by Right Way. These principles are based on the government's privacy legislation and acts protecting personal information and electronic documents.

1. Limiting collection: the collection of your personal information must be by fair and lawful means, and be limited to that which is necessary for the purposes identified.

2. Identifying purposes: the purposes for which personal information is collected, will be identified by us, or through our or your authorized representatives.

3. Accuracy: any personal information that is collected, used or disclosed should be as accurate, complete and as up-to-date as is necessary for the purpose for which it is to be used.

4. Accountability: we are responsible for personal information under our control. We have designated individuals who are responsible for monitoring our ongoing compliance with the Privacy Principles.

5. Individual access: upon written request, you will be informed of the existence, use and disclosure of your personal information, and you will be given access to it, subject to certain exceptions, as permitted by law. You may also verify the accuracy and completeness of your information, and request that it be amended, if appropriate.

6. Consent: your consent is required for the collection, use and disclosure of personal information, subject to certain exceptions. Such exceptions are set out in the law and include where legal or security reasons make it impossible or impractical to seek consent. Your consent may be expressed in writing. It may also be given verbally, electronically, or through our or your authorized representatives. In certain circumstances, it may also be implied.

7. Safeguards: personal information shall be protected by security safeguards that are appropriate to the sensitivity of the information, in order to protect your personal information from unwarranted intrusion, release or misuse.

8. Openness: information about our privacy policies and practices for managing your personal information shall be made available to you.

9. Limiting use, disclosure and retention: your personal information may only be used or disclosed for the purposes for which it was collected, other purposes you consent to, or as required or permitted by law. It may only be kept for as long as is necessary to satisfy the purposes for which it was collected, or as required or permitted by law.

10. Inquiries and concerns: you may contact us if you have any inquiries or concerns about our privacy policies and practices.

What customers should know about Right Way privacy principles

The informaion we collect

Personal information is information that refers to you, specifically.

For any Right Way product or service you obtain, we will tell you the purposes for which we need the personal information we collect.

We will use fair and lawful means to collect your personal information. We will only collect information that is pertinent and consistent with the purposes of the collection. Whenever practical, we will collect the required information directly from you, or from your authorized representative(s), in completed applications and “Know Your Client” forms (if applicable), through other means of correspondence, such as the telephone, mail or the Internet, and through your business dealings with us.

If your information is being collected by telephone, the call may be recorded or monitored for the following reasons:

- to establish a record of the information you provide;
- for the administration of your accounts;
- to maintain quality service levels;
- to assist in staff training.

If you are not comfortable with having your telephone calls recorded, you have the option of communicating with us in writing, instead. Where you have chosen to only communicate with us in writing, your written communications should request that any response to you be in writing, as well.

What we need to know and why

We collect information from you and about you, only with your consent, or as required or permitted by law. In general, we will collect personal information such as your name, address, telephone number(s) or other identifying information. The type of additional information we gather will depend on the type of product or service involved.

Generally, we collect, use and disclose your personal information to:

• Confirm your identity, and to protect both you and us against errors, fraud or other misrepresentations;
• Evaluate your financial needs and determine the suitability of our products and services for you;
• Determine your eligibility for products and services;
• Properly administer the products and services we provide;
• Comply with a variety of legal requirements
• Assist us to understand the current and future needs of our customers; and
• Provide you with details of other financial products offered by Right Way, its affiliates and other financial services providers.

We will only keep your personal information in our records for as long as it is needed to fulfill the identified purposes, or as required or permitted by law.

Personal information that is no longer required will be destroyed, erased or made anonymous.

When we destroy personal information, we will use safeguards to prevent unauthorized access to the information during the destruction process.

Your consent

We collect, use and share your personal information only for disclosed purposes related to the servicing of any product or service you have with us, and only with your consent, or as permitted by law. Your consent may be expressed in writing, or it may be given verbally, electronically, or through our, or your authorized representative(s), such as your financial services advisor.

Your consent may also be implied or inferred from certain actions. For example, if you fill out an Right Way application form with your dealer, it is understood that you are giving your consent for your dealer to provide your personal information to us, in order for us to open an investment account for you.

Generally, the disclosure of your personal information will be restricted to those who have a need for, and the right to, the information.

Your personal information will only be provided to, or be accessible by:

• Our employees who need the information in the performance of their duties for us;
• Parties representing you, such as your financial advisor;
• Fund companies or other issuers of investments named in any forms completed for your benefit;
• Service providers, which need the information, in the performance of their duties for us;
• Any person or organization to whom you gave consent; and,
• Anyone who is otherwise authorized by law.

Withdrawal of Consent

You may withhold or withdraw your consent for us to collect, use and disclose your personal information, as long as there are no legal or contractual reasons preventing you from doing so. Depending on the circumstances, however, withdrawal of your consent may impact our ability to continue to provide you with the products and services you have requested.

Service Providers

We may use service providers to provide us with various services such as, printing, mail distribution, information technology, services, marketing and administration.. Where personal information is provided to our service providers, we will require them to protect the information in a manner that is consistent with our privacy policies and practices.

Accessing and amending your information

We will make all reasonable efforts to ensure that any personal information we collect and keep is as accurate, complete and as up-to-date as required for the identified purposes. To do so, we will rely to a large extent on you to provide us with accurate information and to inform us of changes, such as changes in your contact information. You have the right to access and verify your personal information maintained in our files, and to request that any factually inaccurate personal information be corrected, if appropriate. Depending on the circumstances, we may not always be able to give you access to all information. Should this happen, we will explain why.

We are committed to protecting your information

We are committed to protecting your personal information from unauthorized access or use, by ensuring that the necessary physical, organizational and technological safeguards are in place, that are appropriate to the sensitivity of the information. Essentially, this means that personal information is protected:

• Physically, by building security measures and physical barriers;
• Organizationally, by our policies, procedures and access levels; and,
• Technologically by, for example, the use of passwords, encryption, firewalls, anti-virus and anonymizing software.

All of our employees, representatives, agents and service providers, who act on our behalf, are required to abide by our privacy policies and practices.

If we receive a request to release your personal information, we will only do so upon satisfactory identification and proof of entitlement of the requestor, or as required or permitted by law.

Special offers and marketing promotions

From time to time, we may promote our other financial products or services, or those of our affiliates, as permitted by law. We do so because we believe these other financial products or services may be of interest to you.

Please note that we do not sell your personal information to anyone. Furthermore, we do not share your personal information with any organization outside of our member companies, for the purpose of that organization marketing their own products or services directly to you.

If you do not wish to receive our marketing offers or special promotions, you may choose to “opt out”, by simply contacting us. This means you will not be eligible to receive addressed, direct mail offerings.

To opt-out of any of our services or other product offerings please contact us by telephone or mail. Please note: when you contact us to opt-out, we will use all reasonable efforts to do so in a timely fashion. If you are applying for a new product or service, we will process your request immediately. Otherwise, if you have an existing product or service with us, we will generally require a reasonable period of time, which may vary, depending upon the product or service, to process your request.

Copyright

All content, pictures and graphics on this site, is protected by local copyright and international treaties and may not be copied or reproduced without written permission. The copyright for most of the news items, pictures and feature stories on this site are the property of Right Way and/or its partners. Any (re-)use of those items requires the permission of the originating source.

The copyright for all materials contained on this website and any website owned and run by Right Way belongs to Right Way. Readers are not allowed to copy the materials on these website for any personal or commercial use. If readers breach this term they must immediately destroy the copied and/or downloaded materials. Readers may not copy, download, display, publish, transmit or deal in any way in such materials. Unauthorised use may result in a breach of copyright and/or trade mark laws. "Readers" here refers to all those accessing the websites.

While Right Way aims to meet the highest possible editorial standards and uses reputable sources for its published material, no liability is accepted for the accuracy, timeliness or completeness of the information published.

By accessing this website you agree with the above Right Way Privacy Policy. If you do not agree with the Right Way Privacy Policy, please do not access this website.